Privacy policy

Information we collect

We collect personal information that you voluntarily provide when you submit an inquiry, request a quote or estimate, enter into a contract with us, apply for employment, or otherwise communicate with us. This may include your name, email address, phone number, mailing or project address, project details, and payment or billing information required to perform our services.

When you visit our website, we may also automatically collect limited technical information such as IP address, browser type, device information, pages visited, and referring website addresses, through cookies and similar technologies used to operate and improve the website.

How we use your information

We use personal information only for the purposes for which it was collected or for purposes you have subsequently consented to, including: responding to inquiries and preparing quotes or estimates; performing and administering contracting services; scheduling, invoicing, and payment processing; obtaining permits, inspections, or warranty coverage where required; communicating with you about your project; processing employment applications; complying with legal, tax, safety, and regulatory obligations; and maintaining business records.

Disclosure of your information

We do not sell, rent, or trade your personal information. We may share personal information only: with subcontractors, suppliers, and service providers who assist in delivering our services, subject to confidentiality obligations; when required by law, regulation, legal process, or governmental request (including permitting authorities, WorkSafeBC, or warranty providers where applicable); in connection with a merger, acquisition, financing, or sale of assets; to protect the rights, property, or safety of Redbuilt, our clients, or others, including the filing or enforcement of liens under the Builders Lien Act (British Columbia); or with your consent.

Data security and retention

We use reasonable technical and organizational safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction, including access controls and password-protected systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations (including tax, lien, and construction record-keeping requirements), to resolve disputes, and to enforce our agreements.

Your privacy rights

Under British Columbia privacy legislation, you have the right to request access to the personal information we hold about you, request correction of inaccurate or incomplete information, and withdraw consent for certain uses of your information (subject to legal or contractual restrictions). To exercise these rights, contact our Privacy Officer using the details below. If a concern cannot be resolved with us directly, you may contact the Office of the Information and Privacy Commissioner for British Columbia (www.oipc.bc.ca, 1-250-387-5629).

Third-party links and children's privacy

Our website may contain links to third-party websites we do not control, and we are not responsible for their privacy practices. Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be indicated by updating the effective date above. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Contact us

Privacy Officer, Redbuilt, 25 Greenbriar Dr NW, Calgary, Alberta. Email: [email protected].